Skip to main content

Google Hangouts Meet trouble shooting

I hope that you are doing well during this unique time in history! I can't tell you how much I miss being around our staff and students. Anyhow, we've received a few questions on some issues staff are having when accessing Hangouts Meet on their MacBook.  Charlie has created some troubleshooting steps outlined here:

1. In Chrome: Pull down the Chrome menu from the menu bar on the upper left side of your screen and choose “Preferences.”

2. A “Settings” page will open up when you do this. On the left side of the page click “Advanced” and then “System.”

3. Where it says "Use hardware acceleration when available” cllck on the slider button to the right of that to turn off hardware acceleration and then click the relaunch button.

If this doesn’t seem to work well for you it is also possible to use the  Firefox browser for Google Meet sessions.

To download the latest version of Firefox go to the following link:

https://www.mozilla.org/en-US/firefox/new/ and then click the “Download Now” button.

To install Firefox:


1. The file for this will be located in your downloads folder and it will be called “Firefox 75.0.dmg.”

2. Double click “Firefox 75.0.dmg.” After clicking on the file eventually you’ll see an icon appear on your desktop called “Firefox.” Double click this icon. Inside you’ll see the Firefox application.

3. Drag the Firefox application onto the blue folder icon next to it to copy the application to your computer’s Applications folder.

4. Once it finishes copying close the window and then drag the Firefox icon on your desktop to the trash to eject it.

Look for the Firefox application in Macintosh HD—>Applications and double-click it to launch it.

To install a grid view add on for Firefox follow this link —>. https://addons.mozilla.org/en-US/firefox/addon/google-meet-grid-view/

If you're having any further issues, please reach out and we'll be glad to assist! Stay safe and I hope we get to see you soon!

Comments

Post a Comment

Popular posts from this blog

Passwords - oh passwords!

 We just recently sent this message to our staff:  Greetings! In our continuing efforts to create a more technology secure environment, we are going to begin to enforce the following rules for STAFF passwords in Google. All passwords must be a minimum length of 12 characters. We recommend passwords that are passphrases, for example “ilovechipsandsalsa”. While we are enforcing a password length requirement, at this time we are not requiring complexity through special characters, or symbols, or upper case letters. All staff will be required to create a new password every 180 days. We will begin enforcing these policies on Wednesday November 16th. When you log into your Google account, you will be prompted to update your password. A few other items regarding this change. Infinite Campus passwords will not be affected. Teacher MacBook logins, office staff’s windows logins, any business office/HR logins, or other website logins will not be affected. Para tablets, chromebooks, or ot...
Post a Comment
Read more

Personal Device and Personal Accounts

  We have received some recent guidance regarding personal cell phone use from Matt Carver, Legal Council for School Administrators of Iowa that we felt would be beneficial to pass along to you. LINK TO ARTICLE (NOTE ARTICLE IS ON PAGE 4). Please know that although this article is directed toward school administrators, it applies to ALL school employees .  One key point that I want to reiterate is this paragraph below:  "Does this mean that all communications between school employees or representatives are subject to public records requests? NO. Again, consider if the communication is about official business. If the communication does not relate to the employee or board member carrying out their official duties or making a decision about the school district, a student, or another employee, then it is unlikely the communication is subject to a request. Remember that public employees have constitutionally protected rights to speak on matters of public concern in their pe...
Post a Comment
Read more

Network updates

  Greetings Prairie Hawks, We’d like to notify you of some upcoming network security updates. Our department is continuing to update security practices and this upcoming change will be a major revision to our current system. Beginning Jan 3rd, 2022 we will be adding a 2nd wifi network (SSID). Currently, devices connect to the open wifi network ‘CCSD’. This new network will be for our staff and student devices only. Our end goal is to have a network specifically for school provided devices and a guest network. To that end we will not be broadcasting or providing credentials for our new production network. Rather, we will be deploying these credentials through our various device management systems.  What does this mean for you…. On and after January 3rd, the district owned and managed devices will be instructed to connect automatically to this new network. Beginning Jan 17th, (clerical day) we will be retiring the CCSD network and moving to a new CCSD-Guest network. This will be...
Post a Comment
Read more