Google Hangouts Meet trouble shooting

I hope that you are doing well during this unique time in history! I can't tell you how much I miss being around our staff and students. Anyhow, we've received a few questions on some issues staff are having when accessing Hangouts Meet on their MacBook. Charlie has created some troubleshooting steps outlined here:

1. In Chrome: Pull down the Chrome menu from the menu bar on the upper left side of your screen and choose “Preferences.”

2. A “Settings” page will open up when you do this. On the left side of the page click “Advanced” and then “System.”

3. Where it says "Use hardware acceleration when available” cllck on the slider button to the right of that to turn off hardware acceleration and then click the relaunch button.

If this doesn’t seem to work well for you it is also possible to use the Firefox browser for Google Meet sessions.

To download the latest version of Firefox go to the following link:

https://www.mozilla.org/en-US/firefox/new/ and then click the “Download Now” button.

To install Firefox:

1. The file for this will be located in your downloads folder and it will be called “Firefox 75.0.dmg.”

2. Double click “Firefox 75.0.dmg.” After clicking on the file eventually you’ll see an icon appear on your desktop called “Firefox.” Double click this icon. Inside you’ll see the Firefox application.

3. Drag the Firefox application onto the blue folder icon next to it to copy the application to your computer’s Applications folder.

4. Once it finishes copying close the window and then drag the Firefox icon on your desktop to the trash to eject it.

Look for the Firefox application in Macintosh HD—>Applications and double-click it to launch it.

To install a grid view add on for Firefox follow this link —>. https://addons.mozilla.org/en-US/firefox/addon/google-meet-grid-view/

If you're having any further issues, please reach out and we'll be glad to assist! Stay safe and I hope we get to see you soon!

Comments

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